Taking the written exams online - guidance

1. What is online remote invigilation?
Online remote invigilation essentially recreates the exam hall experience online. Candidates sit the test online at a place of their choosing, such as the home or workplace, using their own hardware. The exam is invigilated by a proctor who will watch a maximum of 6 candidates at any one sitting. Since some candidates may find the idea of being watched by a proctor off-putting, the proctor is not visible to candidates. TestReach has been carefully selected by the College as the provider for these examinations.

2. What happens before the test?
You will receive an admissions notice from the exams team detailing your test date and time, as well as instructions for setting you up for an online exam. Check you have the necessary items needed to take the test – see IT System Requirements.

3. Can I trial the system before the test day?
It is very useful to try out the system before you sit your examination. Once you have downloaded the TestReach application, you can access a ‘test tutorial’ so you can be familiar with how it feels to answer exam questions in TestReach. You can take this tutorial as many times as you like.

4. What happens on the test day?

1. Before the start of the exam, the invigilator will check that the correct person is sitting the test by checking your ID.
2. Next, the invigilator will secure the test environment by asking you to use your webcam or mobile phone to pan the room. They will be checking that there is nothing in the room that is not permitted in the test such as textbooks, study aids pinned to walls or your monitor.
3. When the test begins, the browser is locked to avoid internet searches during the test. In other words, you will remain within the test screen at all times for the duration of the exam. During this time, you will be watched by the invigilator in the same way an invigilator watches over an exam hall.
4. If needed, after the test, the invigilator will notify the College of any issues that arose during the exam, for example, candidate behaviour that breaks the rules of the exam. Again, the same process that happens in the exam hall.

5. Since I do not need to attend a test centre, can I sit the exam on a day of my choice?
This is not possible. We need to maintain the security of the examination, therefore you are required to take the exam on the specified date.

6. What happens if I am late for the exam?
Unlike a pen and paper test, being late is not an option. You should therefore ensure that you are ready to start the test when the check-in window opens. Please refer to the timings stated in your confirmation email.

7. As multiple-choice questions can be marked online, will I get my results immediately?
No. To ensure that the test is fair, question performance is scrutinised by groups of examiners after each exam. The Final CRQ component is marked by examiner with further sampling once the marking is completed. After this process, question performance is analysed by the CRQ team. The date for the release of results is stated in the section ‘results’, specific to each exam on this website.

8. If I do not attend, does this count as an attempt?
If you do not take your examination, it will not be counted as an attempt. Only candidates with exceptional circumstances may be offered a refund of the test fee minus the administration charge.  FINAL candidates only – the CRQ and MCQ papers are delivered on two different days. Since these are two parts of one test, if you only sit one part, it will count as a full attempt.

9. Can I choose not to sit an online exam?
All written examinations are delivered online with remote invigilation. Pen and paper exams can be requested if there are exceptional circumstances or as part of a reasonable adjustment.  

10. If I am sitting the test at home, why isn't the exam cheaper?
The cost to set up and deliver exams online is not insignificant and these costs must be covered.

11. Do I have to sit the exam at home? I have children and do not have access to a quiet environment?
You do not have to sit the test at home. Any alternative venue is possible as long as it is a suitable test environment - a private room with a stable internet connection. 

12. How will you prevent candidates cheating? 
The ratio for online invigilation is 1 invigilator for every 6 candidates. This is significantly lower than in a live test centre whereby 1 invigilator may be responsible for 25 candidates. A candidate’s test environment is scrutinised by the remote invigilator before the start of the test and the test will not start unless this environment meets the agreed criteria. The rules for the delivery of the test are set by the College and passed to the TestReach invigilators. Candidates’ browsers are locked down to prevent navigation away from the test screen. Once the test starts, the invigilator continually watches over the candidate for the duration of the test. Candidate behaviour is closely monitored during the exam by the invigilator, who will be trained in body language. The test is also recorded so it can be reviewed by the College after the test if necessary. Any concerning behaviour is noted by the invigilator and sent to the College to be investigated. The College’s Misconduct Policy will apply.

13. What if I live somewhere remote, can I still take an online test?
When it comes to dealing with internet issues, TestReach has been architected so that remotely invigilated tests can be run at lower bandwidths with fluctuating internet speeds. On most occasions, internet issues are to do with fluctuations and it is very rare that the internet connection drops completely. There is a continual connection “heartbeat” monitored between the candidate’s computer and TestReach’s central servers to ensure that the connection remains in place. This also ensures that a situation can never arise where, for example, the connection drops but the candidate continues to enter answer data which is not being saved. There is built-in “smoothing”, so that if the internet speed fluctuates this does not adversely impact the candidate. If the connection speed becomes too slow or drops completely then effectively a “shutter” comes down on the candidate’s screen, alerting them to the fact. At this point, they cannot access their exam in any way, see questions or see answers they have written etc. During this time the system will continually try to re-establish the connection for a period of up to 10 minutes and as soon as a connection is detected, the shutter will lift and the candidate can continue where they left off (usually fluctuations in internet speed only take a second or two to come back online). If the disconnection continues for more than 10 minutes, then their exam will automatically terminate. In this case, TestReach staff can manually resume them into the exam where they left off. Extra time could be added if required.

14. What happens if there is a power cut?
Power outages are considered very low risk in the UK and to prevent a loss of contact with the invigilator, TestReach has backup for power outages.

15. Who do I contact if I have technical issues on the test day?
For any issues that arise on the exam day, the TestReach technical support numbers and emails are displayed so candidates can contact TestReach directly. If there are questions about the exam paper during the exam (for example, “Question 3 does not make sense, I think the symptom should be X and not Y”), you should contact the exams team after the test to complete the question feedback form. If you have any other issues prior to or after your exam, please contact the exams team on +44 207 092 1520.

16. What about reasonable adjustments? Can I have extra time?
Most reasonable adjustments can be catered such as increased font size, additional time, and rest breaks. Please refer to the examination regulations for guidance on reasonable adjustments. The normal process will apply: Each request for reasonable adjustments will be considered on an individual basis and agreed upon formally prior to the test. If you have special requirements, please contact the exams team directly.

17. What if I am slow at typing?
The Final CRQ examination only requires short answers therefore candidates should not anticipate an issue with timing. Typing will also remove the legibility issues associated with handwriting. You will not be penalised for poor spelling but should ensure that the answer you wish to put is recognisable. If you require adjustments for a computer-based exam such as additional time, you will need an educational psychologist assessment with recommendations for adjustments to support your request. This should be submitted to the College on application.

18. Could I accidentally stop the test?
You cannot accidentally shut down the test once our secure computer lockdown feature is turned on so the only way to end the test is by actually submitting it. You have the option to submit the test at any point and there is a double confirmation (i.e. “Are you sure you wish to end the test?”). You can submit your test before the total test time has elapsed if you wish.

For any questions not covered by this FAQ, please contact the exams team at exams@rcoa.ac.uk