The importance of civility in healthcare

Dr Ramai Santhirapala, Consultant Anaesthetist at Guy’s and St Thomas’ NHS Trust and RCoA Council member is joined by Miss Laura Askins, Senior specialist Dietician, and Dr Roopa McCrossan, Consultant Anaesthetist at James Cook University Hospital.

In this episode, we discuss civility and incivility and their effects on workplace cultures and behaviour. Ramai, Laura and Roopa discuss what happens when we encounter incivility at work, and how we can make our working environments better, safer, and happier - just by being courteous and kind.

This podcast will touch on sensitive issues including bullying and suicide. If you need help, these pages list the support available to you:

Support for individuals | The Royal College of Anaesthetists

Wellbeing support | Association of Anaesthetists

Additional resources 

Infographics (Active bystander and SAFER) #KnockItOut: tackling workplace bullying, harassment and undermining | Association of Anaesthetists

Infographic (anaesthetist performance with polite and rude surgeon study) Infographics | Civility Saves Lives

Royal Australasian College of Surgeons Speak Up App: RACS Speak Up – Apps on Google Play

https://apps.apple.com/gb/app/racs-speak-up/id1437874350

Article about Cup of Coffee Conversations:

https://www.myamericannurse.com/wp-content/uploads/2017/05/ant5-Coffee-417b.pdf