Complaints about your Doctor or Treatment

If you feel unhappy with the treatment and care you have received from your hospital and would like to make a complaint, you should follow the steps below.

Step 1

Contact the hospital involved directly. This can be done via the hospital’s Patient Advice and Liaison Service (PALS) or directly with the hospital’s complaints department. PALS should be able to give you help and advice and speak to the anaesthetist involved on your behalf, if necessary.

Step 2

If, after making a complaint at the hospital, you feel the outcome was unsatisfactory and you feel further action needs to be taken, then you may like to proceed to the Trust Headquarters.

Step 3

If you are unhappy with how your Trust has dealt with your complaint, you should contact the Health Service Ombudsman, or refer it to the General Medical Council if appropriate.