Membership Engagement and Marketing Assistant

£22,700 - £25,400 pro rata
Closing date: 
29 May 2017
Interview date: 
12 June 2017

Reports to: Head of Membership Engagement
Salary: Grade 7 £22,700 - £25,400 per annum pro rata
Directorate: Communication and External Affairs
Location: Holborn, London

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK, and represents an aggregate membership of 21,000 doctors who work in the NHS. Anaesthesia is the largest single hospital specialty in the NHS and two-thirds of all hospital patients will come into contact with an anaesthetist.  The RCoA is committed to improving patients’ safety, wellbeing and outcomes through the maintenance and advancement of standards in anaesthesia, critical care and pain medicine. Through our services, anaesthetists will be well trained and supported, and we continue to uphold a central role in the development and delivery of high quality healthcare through standard setting, training and examinations, medical education and research.

In 2016 and beyond the College is looking to engage more closely with members to ensure sustainable future long term membership value and growth. The College is moving from a membership transactional approach to membership engagement. This is a new role, and we are looking to recruit a Membership Engagement and Marketing Assistant to become part of the team.

The Membership Engagement and Marketing Assistant will assist the organisation’s vital role of improving membership engagement with its 21,000+ members, through effective support and marketing.

What we are looking for:
You will have a can-do attitude and be proactive in nature, helping management to look for new ways to engage and make improvements to current systems and services.

This role is varied in nature and would ideally suit someone who is ambitious, eager to learn and keen to develop their engagement and marketing skills, particularly within the membership sector.

In order to thrive in this role you will need to be highly organised, motivated, results driven and not afraid to suggest new ideas!

This role is part time (3.5 days a week) and ideal for someone needing flexibility and/or cannot commit to working a full week yet wishes to have a role that has impact within the organisation. The days have not been set and can be negotiated with you.

Tasks will include (but are not limited to);

  • support the Head of Membership Engagement with the organisation’s engagement campaigns, including segmentation, tailoring communications and identifying trends
  • providing administrative support in membership marketing and communications
  • assisting in the quality assurance of membership data
  • assistance to the implementation of the membership engagement strategy.

The role holder will also have the responsibility for providing the administrative support and light communications for all the membership services of a small association (note: this association is separate from the organisation but we administer their membership service).  This will provide the role holder with practical, hands-on experience with membership matters such as membership renewals, communications and important business. 

Key projects you will be supporting this year include:

  • implementation of the organisation’s first membership engagement strategy 
  • analysing trends and implementing membership and marketing campaigns
  • supporting existing and launching new membership categories/grades.

The organisation – why join us, what’s in it for you?
This is an exciting time to be joining us, as the Communications and External Affairs directorate is rapidly expanding and the work of the membership team moves from a transactional approach to an engagement approach. If you enjoy a challenge and an opportunity to have lasting impact, this would be ideal for you.

In the organisation’s 2016-2021 five year strategy, the organisation has committed to engage more closely with members. This role is vital for supporting the organisation’s function of membership engagement and growth.

Our friendly staff are committed to putting our members at the heart of everything we do. We value working collaboratively, taking personal responsibility and embracing differences.

The Application Process
In order to apply for this post please send a relevant and updated CV together with a cover letter.

Please give real world examples from your own experience, which demonstrate your ability to provide what the role requires.

Your application should be returned together with the College’s Equal Opportunities Monitoring Form to

The College is an Equal Opportunities employer and welcomes applications from all sections of the community. The Equal Opportunities Monitoring Form is used to support the College’s Equal Opportunity Policy and is not provided to the short-listing panel.

Short-listed applicants should normally be provided with at least 48 hours’ notice to attend the panel interview.

Due to the volume of applications, we are unfortunately unable to contact each candidate and confirm the outcome of your application. If you have not been contacted two weeks after the closing dates, your application will not have been successful.

Closing date: Monday 29 May 2017
Face to face interviews will be held on: Monday 12 June 2017

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